Return Policy

1. Return Eligibility

At Adi KC Dass Co, we want you to be completely satisfied with your purchase. If you're not happy with your order, you can return eligible items within 7 days from the date of delivery. Items must be unused, unwashed, and in their original condition with all tags attached.

2. Items Not Eligible for Return

• Personal care items (underwear, socks, etc.)
• Perishable items
• Customized or personalized products
• Items marked as "Final Sale" during purchase
• Damaged or used items
• Items without original packaging or tags

3. How to Initiate a Return

1. Log in to your account
2. Go to "My Orders" and select the order you wish to return
3. Click on "Return Request" and select the items you want to return
4. Choose a reason for the return from the available options
5. Submit your return request
6. You will receive a confirmation email with return instructions

4. Return Process

Once your return request is approved, you will receive instructions on how to return the item. You can choose to:

• Schedule a pickup from your address (available in select cities)
• Drop off the package at our designated return centers
• Ship the item back using our return shipping label

5. Refund Process

Refunds are processed within 5-7 business days after we receive and inspect the returned item. The refund will be credited to your original payment method:

• Credit/Debit Card: Refund will appear in 5-7 business days
• Net Banking: Refund will be processed within 3-5 business days
• Wallet: Refund will be credited instantly
• Cash on Delivery: Refund will be processed to your bank account

6. Exchange Policy

If you'd like to exchange an item for a different size or color, you can request an exchange within the 7-day return window. Exchanges are subject to product availability. If the desired item is not available, we will process a refund instead.

7. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact our customer support within 48 hours of delivery. We will arrange for a replacement or refund at no additional cost.

8. Return Shipping Costs

• Defective/Damaged Items: Free return shipping
• Incorrect Items: Free return shipping
• Change of Mind: Return shipping charges may apply (₹50-100 depending on location)

9. Important Notes

• Return requests can only be initiated through your Adi KC Dass Co account
• Multiple items from the same order can be returned together
• Original packaging and invoice must be included with returns
• We reserve the right to reject returns that don't meet our policy criteria

10. Contact Support

If you have any questions about our return policy or need assistance with your return, please contact our customer support:

• Email: support@adikcdass.com
• Phone: +91 90517 38982
• Live Chat: Available on our website 9 AM - 9 PM